Digital product
refund policy.

1. Digital Products

CasePursuit currently sells digital mystery case file products. These products may include downloadable files, printable materials, online access pages, unlock pages, hints, answer submissions, and final resolution content.

No physical item is shipped unless a product page clearly states otherwise.

2. No Physical Returns

Because our products are digital, there is generally nothing to physically return. Once a digital product has been delivered, downloaded, accessed, opened, or used, it may not be eligible for a refund except as described in this policy.

3. General Refund Policy

Due to the nature of digital downloads and mystery game content, all sales are generally final once the product files, download links, access pages, or related digital materials have been made available to you.

Refund requests may still be reviewed on a case-by-case basis, especially if there is a verified technical issue, duplicate purchase, or delivery problem.

4. Refund Request Window

Refund requests should be submitted within 14 days of purchase.

Requests submitted after this period may be denied unless required by applicable law or unless we choose to make an exception at our discretion.

5. Situations That May Qualify for Review

We may review refund or replacement requests in situations such as:

• You were charged more than once for the same product by mistake.
• You purchased the same product multiple times unintentionally.
• You did not receive access to the digital product after purchase.
• The download link or product file is missing, corrupted, or inaccessible.
• A technical error prevents you from accessing the product and we are unable to resolve it.
• You purchased the wrong case and have not downloaded, accessed, opened, or used the product materials.

We may offer a refund, replacement download, corrected access, store credit, or another reasonable solution depending on the circumstances.

6. Situations That Usually Do Not Qualify

Refunds are generally not provided for:

• Change of mind after digital access has been delivered.
• Buyer’s remorse after downloading or accessing the product.
• Completing, solving, partially solving, or revealing the mystery.
• Not liking the story, difficulty level, format, ending, or gameplay style after access has been provided.
• Failure to read the product description before purchase.
• Inability to print files if the digital files themselves are accessible.
• Sharing, copying, redistributing, uploading, reselling, or misusing the product files.
• Access issues caused by unsupported devices, outdated software, poor internet connection, browser settings, or user-side technical limitations.

7. Technical Issues

If you experience a technical issue with your order, download, access page, or file, please contact us before requesting a refund. In many cases, we may be able to resend a download link, provide replacement access, correct an account issue, or troubleshoot the problem.

Contact us at info@casepursuit.com and include your order number, purchase email address, product name, and a clear description of the issue.

8. Duplicate Orders

If you accidentally purchase the same product more than once, contact us as soon as possible. We may refund the duplicate order if we can verify that the duplicate purchase was accidental.

Duplicate order requests should include the order numbers and the email address used at checkout.

9. Wrong Product Purchases

If you purchased the wrong product, contact us immediately. We may be able to exchange access or review a refund request if the product has not been downloaded, accessed, opened, used, or otherwise delivered in a way that makes the digital content available.

10. Unauthorized Purchases

If you believe a purchase was made without your authorization, contact us immediately and also contact your payment provider or financial institution.

We may request information needed to identify the order and investigate the issue.

11. Chargebacks and Payment Disputes

If you have an issue with your purchase, please contact us first so we have an opportunity to help resolve the problem.

If a payment dispute or chargeback is filed, access to the related digital product may be suspended while the dispute is reviewed by the payment processor.

12. Refund Processing

If a refund is approved, it will generally be issued to the original payment method used at checkout.

Processing times can vary depending on the payment processor, bank, card issuer, or payment method. Once we issue an approved refund, we cannot control how quickly your financial institution posts the funds.

13. Canceled or Failed Orders

If an order is canceled, failed, or not completed, you may not receive access to the digital product. If you believe you were charged for a failed or canceled order, contact us with your order details so we can review the transaction.

14. Future Physical Products

CasePursuit may offer physical products in the future. If physical products are offered, the applicable product page, checkout notice, or separate return policy may provide additional return instructions, deadlines, condition requirements, shipping responsibilities, and eligibility rules.

Unless a physical product policy is provided, this policy applies primarily to digital products.

15. Abuse of Refund Policy

We reserve the right to deny refund requests, suspend access, or refuse future purchases if we believe the refund process is being abused, if product files have been misused, or if there is evidence of unauthorized distribution, resale, or public sharing of digital materials.

16. How to Request Help or a Refund Review

To request help or ask for a refund review, contact us at info@casepursuit.com.

Please include:

• Your name.
• The email address used at checkout.
• Your order number, if available.
• The product name.
• A clear explanation of the issue.
• Screenshots or error messages, if relevant.

We will review the request and respond as soon as reasonably possible.

17. Contact Information

CasePursuit
Website: https://casepursuit.com
Email: info@casepursuit.com